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Return and Refund Policy
Order Cancellation Policy
We have a limited window to cancel orders once placed. This article provides helpful details about the information on the topics.
Basic Cancellation Policy
Depending on what you ordered, our cancellation window will differ slightly.
Ready-Made Items
These items take only a short time to process before shipping.
Unpaid order of Ready-Made Items:
Order will be automatically cancelled.
Paid order of Ready-Made Items:
The order is sent to the warehouse for processing within 1 hour of your order being confirmed. As these items are processed very quickly, we can only cancel an order within this 1-hour timeframe.
If you need to cancel your order, please submit your cancellation request on your order page or contact our customer service within 1 hour of your order being confirmed.
Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your cancellation request on your order page within 1 hour, so that our system can intercept your order and avoid shipping it out.
If you submit your cancellation request after the 1-hour cancellation window, we reserve the right to refuse your request.
Made-To-Order Items
These items take several days.
Unpaid order of Made-to-Order Items:
Order will be automatically cancelled.
Paid order of Made-to-Order Items:
We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start producing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window for Made-to-Order items.
The following is our detailed cancellation window & refund policy for Made-to-Order items:
Cancellation Windows Refund Policy within Within 48 hours of order confirmation Full refund of the price paid for the items + shipping fee (after PayPal deducts the handling fee)>48 hours after order confirmation Refund of shipping fee only.
Once your order is shipped, it cannot be cancelled.
If you want to cancel your order, please log in to My Orders, select the order, and request cancellation. Or you can contact our customer service for help.
Important Notes
Once a cancellation request is processed, it cannot be reversed. You would need to place a new order to get the item(s).
If you no longer wanted a specific item or needed to add additional items, please see our Order Change Policy.
Once your order is shipped, it cannot be cancelled. You’ll need to wait for the order to arrive and request a return. Please Note: You will be responsible for the shipping costs of sending and returning the returned item.
Order Changes Policy
Depending on what you ordered, our ability to make changes to the order (such as to the chosen designs, color, or size) will be limited.
This article provides detailed information on the topics.
Color & Size Changes
Depending on what you ordered, our color & size change window will differ slightly.
Ready-Made Items
These items take only a short time to process before shipping.
Because these items process very quickly, we can only change the chosen color and size within 1 hour of the order being confirmed. Please email our customer service team with your order number and your change request within 1 hour.
Made-To-Order Items
These items take several days.
We can change the chosen color, size on these orders within 24 hours of the orders being confirmed. Please email our customer service team with your order number and your change request within 24 hours. Once it passes the 24 hour change window, the orders are already moved into production and no change can be made.
Size Changes
We can make standard and custom sizes. If you need change size, please contact our customer service department and provide your order number and change request in the above change window and they will help make the change.
Add or Delete Items
If you ordered too many items or not enough and are still within your change time window, you can email our customer service team your order number and change request. They’ll help delete the item you don’t want or add the item you need to your existing order.
Shipping Address Changes
We understand that sometimes you may input the wrong address when placing your order and need to change it after.
If you need to change the country information, there might be shipping address limitations or shipping fee differences. Please contact our customer service for more details.
Important Notes
Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your change request within the following change window:
Ready-Made Items: 1 hour
Made-to-Order Items: 24 hours
If you submit your change request after the change window, we reserve the right to refuse your request. And if your order is shipped before we start processing your request, the change cannot be made. And we are not liable for this situation.
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